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Pause, cancel, or update billing in a few clicks. We keep this process simple and fully in your control.
We can temporarily pause your access for 30 or 60 days. This preserves your current rate and community status.
Request a Pause
Takes about a minute.
Note: Cancellation removes tags across ~20 products. Access removal is automatic and immediate.
Access to lessons and the Beyond the Brushes community ends immediately when you cancel. Our system cancels by tag across ~20 products, so access removal is instant.
You can return during the next public enrollment. Your original rate isn’t guaranteed for future sign‑ups.
Monthly subscriptions renew automatically until you cancel.
No refunds are issued for monthly renewals.
To avoid another charge, please cancel before your renewal date.
Access ends immediately when you cancel, since our system removes tags across all products.
About pro-rating: We don’t offer partial refunds for unused days or weeks. For example, if you cancel the day after renewal, we can’t refund the rest of the month.
If you never signed in: Access is still considered available once the subscription starts. We can’t refund months where the service was active but unused.
Because cancellation is fully self-serve, please set a calendar reminder a few days before your renewal if you want to maximize access while avoiding another charge.
Semi-annual plans renew every six months with a discount for prepayment.
Access ends immediately when you cancel, even if time remains in your 6-month period.
If you cancel within 30 days of a renewal and request a refund, we’ll refund the renewal minus:
one month at the standard monthly rate ($49)
processing and administration costs ($25 + $15)
No refunds are available more than 30 days after the renewal charge.
About pro-rating: We don’t pro-rate semi-annual subscriptions. If you want to use the full six months you’ve paid for, wait until just before your renewal date to cancel.
Annual plans renew once per year with a discount for prepayment.
Access ends immediately when you cancel, even if time remains in your 12-month period.
If you cancel within 30 days of a renewal and request a refund, we’ll refund the renewal minus:
one month at the standard monthly rate ($49)
processing and administration costs ($25 + $15)
No refunds are available more than 30 days after the renewal charge.
About pro-rating: We don’t pro-rate annual subscriptions. If you want to use the full year you’ve paid for, wait until just before your renewal date to cancel.
Charge disputes are for fraudulent charges (e.g., a stolen card), not for subscriptions you intended to cancel. They create significant fees and account holds for small businesses. If something isn’t right — forgot to cancel, billing looks off — email us and we’ll fix it together.
Email Support
Life happens. Take a short break without losing your rate. Choose 30 days or 60 days.
Billing resumes automatically when the pause ends.
Access ends immediately when you cancel. Our system cancels by tag across approximately 20 products, so removal is instant. If you’d prefer to keep your current rate and take a short break, request a 30‑ or 60‑day pause by emailing [email protected].
Not guaranteed. Pricing can change over time. Pausing preserves your current rate; cancelling may not.
Go to Settings → Billing Info to see your subscription and renewal details.
Monthly plans aren’t refundable. Semi‑annual/annual plans may be eligible within 30 days, subject to fixed costs as outlined above.
Questions? [email protected]
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